Return and Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and include the original packaging and proof of purchase.

Non-returnable items

Customised products, perishable goods, gift cards, and items marked as final sale cannot be returned unless they arrive damaged or defective.

How to request a return

Contact us with your order number and the reason for the return. We will provide return instructions if your request is eligible.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

Damaged or incorrect items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect so we can review the issue and arrange an appropriate solution.

Exchanges

We replace items only when they are defective, damaged, or incorrect. Contact us before sending an item back.

Shipping costs

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.

Contact

For return or refund questions, please contact our support team with your order details.

Please review and adjust these terms to reflect your business, local laws, and actual return timeframe before relying on this policy.