Privacy Policy

Last updated: October 13, 2026

Serendiphub respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or purchase our Sri Lankan spices, Ceylon cinnamon and tea for delivery to the United States.

1. Who we are

Serendiphub is based at:

For privacy questions, contact us at info@serendiphub.com.

2. Information we collect

Depending on how you use our website, we may collect:

• Contact details such as your name, email address, telephone number and delivery address.
• Order and transaction details, including products purchased, order value, shipping information and order communications.
• Information you provide when contacting us, submitting a form, requesting support or subscribing to communications.
• Technical information such as IP address, browser type, device information, approximate location, pages visited and interaction data.
• Cookies and similar technologies used to operate, secure and improve the website.

3. How we use information

We may use personal information to process and fulfil orders, arrange international delivery, communicate with you, respond to enquiries, provide customer support, prevent fraud and abuse, maintain website security, improve our products and website, comply with legal obligations and send marketing communications where permitted and, when required, with your consent.

4. Payments

Payments may be processed by third-party payment providers. We do not intend to store complete payment-card details on our website. Payment providers may collect and process information under their own privacy policies and security procedures.

5. Shipping and service providers

We may share the information necessary to complete your order with payment processors, hosting and website service providers, email providers, logistics companies, postal or courier services, customs authorities and professional advisers. These parties may use information only to provide their services, meet legal requirements or protect their legitimate interests.

6. Cookies and analytics

Our website may use essential cookies for security, functionality and shopping features. It may also use analytics or similar technologies to understand website usage and improve performance. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

7. Embedded content and third-party links

Our website may contain links to or embedded content from third-party websites. Those services may collect information, use cookies or process your interaction according to their own privacy policies. We are not responsible for the privacy practices of third-party websites.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, dispute resolution, fraud prevention and legal compliance. Retention periods may vary depending on the type of information and applicable legal requirements.

9. International transfers

Because we export products and use service providers that may operate in different countries, your information may be processed or transferred outside Sri Lanka or your country of residence, including in the United States. We take reasonable steps to protect information during such transfers and require service providers to handle it appropriately.

10. Your choices and rights

Subject to applicable law, you may ask us to access, correct or delete personal information we hold about you, request information about how it is used, withdraw consent where processing is based on consent, or opt out of marketing communications. To make a request, email info@serendiphub.com. We may need to verify your identity before completing a request.

11. Marketing communications

You can unsubscribe from promotional emails by using the unsubscribe option in the message or by contacting us. Service messages relating to orders, payments, delivery or security may still be sent when necessary.

12. Data security

We use reasonable administrative, technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

13. Children’s privacy

Our website and products are not directed at children who are below the minimum age required by applicable law to make purchases or provide personal information. We do not knowingly collect personal information from children for marketing purposes.

14. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Your continued use of the website after an update means the revised policy applies to future activity.

15. Contact us

If you have questions, concerns or requests about this Privacy Policy or your personal information, contact us at info@serendiphub.com.

Serendiphub
Rathnapura, Kandapola, Rakwana
Sri Lanka

This policy is general information and should be reviewed for compliance with the privacy and consumer-protection laws applicable to your business and customers.